One of the best sales tools is the positive experience of other people. Testimonials and referrals can help establish trust and credibility more than business marketing on its own. According to Neilsen, in 2012, more than 70% of people trust reviews and recommendations from strangers, especially with the adoption of social media marketing and an influencer-based economy.
This reinforces the importance of curating reviews on your website, social media channels, and search results. Reviews matter now more than ever.
When I am considering buying a product or service, I scour the web for reviews and comments to help decide if I will jump in and make a purchase. Not surprisingly, I’m not the only one that does this. Trust is hard to establish, especially if you have never met the person or interacted with the business selling the product or service. But learning from others who were brave enough to jump in headfirst and had a great experience really helps!
That’s why getting testimonials or reviews are critical to your business's growth and success. In this article, we’ll talk about ways to incorporate testimonials into your website and digital marketing, where you should gather this data, and ways for you to get people to leave a review, which can be the hardest part.