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Guest Post: Need Passionate Support? Call PhotoBiz
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Tuesday, September 01, 2015
By Victoria Kelly
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Today we're bringing you a guest post from Victoria Kelly. Victoria has been a long-time friend of PhotoBiz as we communicate monthly for Southern Exposure magazine. This month, we were honored to see an article Victoria wrote about her personal experience with PhotoBiz. As soon as we read her words, we knew we wanted to share.


Thank you, Victoria, for your friendship, kind words, and passion for our company.


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I recently attended the Carolina Photo Expo tradeshow and discovered Photobiz had a booth close to the front door.
 
Since you all know I have a weakness for shiny things I stood, just outside their space, admiring the MAC computers (they were so CLEAN!) and keeping my eyes fixed on the iPad that seemed to be a mirror of the website that was displayed.
 
John and Mitchell were working the booth—mind you, there was no “hard sell”, no “gimmick”---just two guys exuding the confidence of KNOWING their business…and, yes, I was intrigued.
 
So I stepped closer…there were no questions about my current website, no “sales talk”…just two guys asking me how I enjoyed the tradeshow and what I liked best.
 
(Sidebar: I had been looking for a new website company for awhile…my current solution employs three vendors and nothing talks to anything…so I was curious what PhotoBiz could offer me.  And, yes, mind you, changing websites is a chore about as welcome as emptying the cat box…but I digress.)
 
I fired my first question to Mitchell: “I’m looking for a website presence where all my pieces are connected and everything talks to each other…whatcha got?”



And then I spent the most glorious twenty minutes of my entire weekend and became a diehard, card-carrying, evangelistic disciple of all things PhotoBiz.
 
Just. Like. That.
 
In those twenty minutes Mitchell helped me select a template, changed the colors, pulled my logo from my current site, set up a contact page, showed me how to connect my blog and I was blown away by how amazingly simple it was.
 
In twenty minutes.
 
I signed with PhotoBiz on the spot. Mitchell promised he would be with me every step of the way.  I was so excited to get home and get my galleries loaded, my blog converted, my store set up…so I spent the next week putting my plan together for the new site: galleries, information, blog…and then I emailed Mitchell.
Guess what? I had a response to my seven questions almost faster than I can get my chai tea latte from Starbucks.   And I emailed again.  And again I had a fast response.
 
Now, here’s the bottom line: Photobiz worked to find a solution for ME. I was able to take three vendors and consolidate all my “stuff” into one—Photobiz. The bigger bonus is that I am actually saving money each month. Now, really…what’s not to like about THAT??


 

I’m expecting my new site to be live and fully functional THIS WEEK. Yep, this week. And, just like he promised, Mitchell is there for me. (I think we’ve bonded…I’ve added him to my holiday list.)

You know their tagline? The one that says “Powered by Passionate Support”? It’s true.
 
And, so, dear readers, the moral of this story? If you’re looking for a new website presence you should have PhotoBiz at the top of your list.
 
Because I guarantee you won’t look any further.


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We encourage you to take a look at Southern Exposure Magazine if you haven't already. You'll find this article along with other great resources on all the things happening in SEPPA.

Tags: Culture
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2 Comments
Carrie H. - Wow, Joyce - thank you SO much for the kind words. It's such a pleasure having clients like yourself that are so close to our office. We love having visitors and are glad you were able to see what the culture is like at PhotoBiz from a first-hand experience.

We truly appreciate all the nice things you said. We're thankful you chose us!
Joyce Shields - Hear, hear! I was looking for a way to actually talk to a human with my web site questions a few years ago. I was tired of the phone greeting, "dial 1 for..., dial 2 for ...dial 25 for ..." I searched around and found a company in Greensboro, NC (30 min. from my home) that promised Passionate Supprt. Well, I was skeptical, given my experience with other web companies, so I decided to pop in to check them out. Just let it be said, I was taken on a tour of their offices within 5 minutes of my arrival. I met the support team, designers, etc and asked my questions. I signed up immediately.

I love the templates and the option to switch around at will. I love that they are always adding to and improving their offerings and don't blow up my email with offers. But, the absolutely best part is, if I have a question at midnight and create a 'ticket', I receive an email and a phone call from a support person the next morning. A real honest to goodness human person gets in touch with me and either answers my question on the spot, or occasionally promises to get back with me... and they do!

Photobiz is an incredible group of people.